Damaged or faulty goods
If the goods you receive have been damaged in transit or are faulty, please contact us by telephone or email within 7 days of receipt. We will advise on how to proceed. Please keep the packaging as you may be asked to return it. Please do not return anything before contacting us.
All other returns must reach us within 28 working days from the day you receive your order. These returns are at the sender's expense.
Return of goods / replacement / refunds
Please pack any returns with care ensuring the parcel is secure. Send the goods back to us by Royal Mail special delivery services if within the UK, or International Recorded if overseas. Returns will be examined on receipt: if the fault lies with us we will replace the item or refund the cost, including postage, whichever you prefer.
We cannot accept returns or provide refunds or replacements for any items that are specifically made to order in special metals such as platinum, 18ct gold, white gold etc., unless there is a manufacturing fault.
Due to hygiene reasons we are unable to accept return/exchanges for earrings unless there is a manufacturing fault.
Goods are not sent on approval: all orders accepted are taken as confirmed.
Refunds will be made by the original method of payment.
Any dispute regarding a purchase made from this site will be governed under Scottish law.
This does not affect your statutory rights.